Returns and Refund
No Returns Policy
At FLOW, we take great pride in the quality of our products. Therefore, we do not accept returns unless the product is completely damaged upon arrival.
Reporting Damaged Products
If you receive a damaged product, please follow these steps to ensure a smooth resolution process:
- Unboxing Documentation:
- Take clear photos and videos of the unboxing process as evidence of the damage.
- Ensure that the photos and videos clearly show the damaged areas and the packaging.
- Email Notification:
- Email the photos and videos to our customer service team at info@theflowstore.in within 2 days of receiving the product.
- Include your order number, a brief description of the damage, and any other relevant details.
Returning Damaged Products
After a thorough review we will decide whether the goods will be picked up from our end or client will have to return the products and pay for shipping.
Refund Policy
Refunds are issued on a case-by-case basis. Our primary form of compensation for damaged products is store credit. We do not offer direct refunds.
Store Credit
If your claim is approved, you will receive store credit equal to the value of the damaged product. This store credit can be used for future purchases on our website.
Case-by-Case Evaluation
Each claim is evaluated individually. Our customer service team will review the provided evidence and communicate the outcome of your claim within 7 business days.
Contact Us
For any questions or further assistance, please contact our customer service team at info@theflowstore.in.
Thank you for choosing FLOW. We appreciate your understanding and cooperation.