Refund policy

FLOW Return and Refund Policy

No Returns Policy

At FLOW, we take great pride in the quality of our products. Therefore, we do not accept returns unless the product is completely damaged upon arrival.

Reporting Damaged Products

At FLOW, we strive to ensure that your purchases arrive in perfect condition. However, we understand that sometimes goods may get damaged during transit. To ensure a smooth and fair resolution process, we have established the following policy for reporting damaged goods.

Policy Details

1.     Inspection Upon Delivery:

    • Customers are advised to carefully inspect their goods immediately upon delivery, in the presence of our delivery partners.
    • If any damage is found, it should be reported immediately to the delivery partner. Mention on the document DAMAGED GOODS OR LOST GOODS.

2.     Proof of Damage:

    • Any damages or discrepancies must be noted on the Proof of Delivery (POD) document at the time of delivery.
    • The delivery partner will acknowledge the damage on the POD document, which serves as official evidence.

3.     Eligibility for Refund:

    • Only goods that are reported as damaged on the POD document at the time of delivery will be eligible for a refund.
    • If the damage is not reported on the POD document, the customer will not be eligible for a refund.

4.     Further Action:

    • After noting the damage on the POD document, please contact our customer service team immediately with your order details and a description of the damage.
    • Providing photographs of the damaged goods can help expedite the resolution process.

5.     Processing the Refund:

    • Once we receive the damage report and verify the details, we will process your refund as quickly as possible.
    • Refunds will be issued through the original payment method unless otherwise arranged.

Important Notes

  • It is crucial that customers follow the steps outlined above to ensure their eligibility for a refund.
  • This policy is in place to protect both our customers and our company, ensuring that all parties are treated fairly.

For any questions or further assistance, please contact our customer service team at +91 9076152626.

Thank you for your understanding and cooperation.

Returning Damaged Products

After a thorough review we will decide whether the goods will be picked up from our end or client will have to return the products and pay for shipping.

 

Refund Policy

Refunds are issued on a case-by-case basis. Our primary form of compensation for damaged products is store credit. We do not offer direct refunds.

Store Credit

If your claim is approved, you will receive store credit equal to the value of the damaged product. This store credit can be used for future purchases on our website.

Case-by-Case Evaluation

Each claim is evaluated individually. Our customer service team will review the provided evidence and communicate the outcome of your claim within 7 business days.

Contact Us

For any questions or further assistance, please contact our customer service team at info@theflowstore.in.

Thank you for choosing FLOW. We appreciate your understanding and cooperation.